Terms of service

REFUND POLICY

Last Updated: June 2026

Welcome to PBOQD.

Customer satisfaction is our priority. If there is any issue with your order, we will work with you to find a fair solution.

Order Protection Guarantee

No matter what happens to your order, we will make it right.

If you receive the wrong item, a damaged item, or your package is lost during transit, please contact us and our support team will assist you until the issue is fully resolved.

Eligible Refunds and Replacements

Wrong Item Received

If you receive an item different from what you ordered, please contact us within 7 days of delivery and provide photos of the item received.

Damaged Item

If your product arrives damaged, please contact us within 7 days of delivery and provide clear photos showing the damage.

Lost Package

If your package is confirmed lost during transit, we will provide a replacement shipment or another appropriate solution.

Non-Refundable Situations

- Incorrect shipping address provided by the customer.
- Refusal to accept delivery.
- Normal wear and tear after use.
- Minor differences in color caused by screen settings or lighting conditions.
- Delays caused by customs inspections, weather conditions, or other factors beyond our control.

Order Cancellation

Orders may be canceled before shipment.

If your order has already been shipped, cancellation may not be possible.

Contact Information

Email: 1101017645@qq.com

WhatsApp: +86 156 0226 8684

Policy Updates

PBOQD reserves the right to update or modify this Refund Policy at any time without prior notice.

Continued use of our website constitutes acceptance of any revisions.